Electronic Travel Authorization

Foreign nationals from visa-exempt countries
who FLY to Canada need an Electronic Travel Authorization

Delivery Policy


If your eTA application is processed by Immigration, Refugees and Citizenship Canada (IRCC), we will send you the status of your application by email via the contact details you have provided on the application form. We cannot accept responsibility if any or part of these details was entered incorrectly or if our emails are blocked by your email settings.

The majority of applications (approx. 75%) will be approved within an hour. However, some applicants get a under review or pending decision and will receive the next step advice. If this occurs, some requests can take a few hours or months to process. It's IRCC that is responsible for decisions about eTA applications and we deliver the result to applicants along with the original its decision or instructions. We do not guarantee that your eTA will be approved in time to check-in for your flight.

You must check your email account regularly for emails from us and make sure that our emails aren’t blocked by your spam filters. If there is no reply in your email account within one business day of an order being placed, please check your Junk mail or SPAM folder for our message. If you can’t find any messages you should check your email settings and send a request via Contact Us email.

The email should be undeliverable on account of unavoidable causes like emails being rejected because clients' Inbox is overfilled, removed or re-directed because of client's email settings. In this instance, there is nothing we can do about it and we are in no way responsible.

If you delete the eTA approval email by mistake, please place your request via Contact Us email. We will gladly resend the eTA letter at no charge. If you want to receive your eTA via fax, please place your request via Contact Us with your full name, passport number and fax number available.