Electronic Travel Authorization

Foreign nationals from visa-exempt countries
who FLY to Canada need an Electronic Travel Authorization


Cancellation and Refund Policy

CANCELLATION AND REFUND

We are committed to ensuring your satisfaction with all of our services and support. Prior to making payment for the eTA, you have an opportunity to review all the details you have provided on your screen and change or cancel your eTA applications if necessary. If you find out later that you made a mistake, you can either make a new application (and incur another service charge) or contact us. As soon as payment is received, you are deemed to have engaged the Services. 
If you would like to cancel your application or request a refund of the fee you paid to us for use of the Service, your request must be made (i) within thirty (30) days of the original payment date and (ii) prior to (a) the completed application being e-filed, (b) the “Confirmation of receipt of eTA application” status being sent to you via email, (c) “eTA pending - Client Action Required” status being sent to you via email, or (d) “eTA approved” status being sent to you via email. If your eTA application is withdrawn, closed, suspended or refused by IRCC or with your request, the service charge is non-refundable. Refund requests made after you have received our Service (and/or eTA) are handled on a case by case basis and are issued at our sole discretion.
All approved refunds for credit and debit card transactions are issued within five business days. However, please be aware that it can take your bank up to fourteen additional business days for the credit transaction to post to your credit card or bank account, or for the pending charge to be cancelled. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred. \n\nTo request a refund, you have to submit a written request through our Contact Us email.